Refund & Returns Policy

This Refund & Returns Policy governs the conditions under which Gas On 1st accepts product returns, issues refunds, or processes exchanges.

 

1. Eligibility for Returns

Returns are accepted for defective or incorrect products provided they are reported within 7 days of purchase. Items must be unused and in their original packaging.

2. Non-Returnable Products

Due to safety and regulatory requirements, consumable gas products cannot be returned or refunded once dispensed into a cylinder.

3. Refund Processing

Approved refunds will be processed using the original payment method. Processing times may vary depending on financial institution procedures.

4. Exchanges

Incorrect or damaged products may be exchanged for the same or equivalent item, subject to stock availability.

5. Required Documentation

Customers must provide proof of purchase for all refund or return requests.

6. Contact

To request a refund or return, please contact us via our official channels found on our website www.gason1st.co.za